Terms & Privacy

Terms of use

1. About MyTuras

MyTuras is an online retail platform that sells sustainable body-care and wellness products.

2. Use of Our Website

By accessing or using this Site, you agree to:

Use the website only for lawful purposes;
Not engage in any fraudulent, abusive, or harmful activity;
Provide accurate, up-to-date information when creating an account or placing an order.

We may suspend or terminate access if we believe your use violates these terms.

3. Products & Availability

We aim to display accurate descriptions and images of our curated products. However, colours, materials, and availability may vary slightly depending on the manufacturer.
We reserve the right to change or discontinue products at any time without notice.

4. Pricing & Payments

All prices are displayed in Home currency and include applicable taxes unless stated otherwise. Payments are processed securely via third-party payment providers.
By submitting payment information, you confirm that you are authorised to use the chosen payment method.

5. Shipping & Delivery

We aim to reduce emissions, orders may ship directly from the manufacturer or closest distribution centre. MyTuras is not responsible for delays caused by customs, or external factors beyond our control. At MyTuras, we believe in keeping things transparent and simple — including how import duties are handled for your orders. Your country’s customs authority may apply import duties or taxes when your parcel arrives, this is not within our control. Any such fees are the responsibility of the customer.

6. Returns & Refunds

We want you to love your purchase. Products that are used, washed, or opened for hygiene reasons (e.g., menstrual care or personal items) may not be eligible for return. For eligible products, refunds will be issued when the product is returned in its original, unused condition. Please E-mail info@myturas.com if you are not 100% happy and we’ll do all that we can to help.

7. Intellectual Property

All content on this Site — including text, images, graphics, logos, and layout — is owned or licensed by MyTuras and protected under copyright and trademark laws.
You may not copy, distribute, or reuse any content without written permission.

8. Links to Third Parties

Our Site may contain links to third-party sites. MyTuras is not responsible for the content, accuracy, or privacy practices of those sites.

9. Disclaimer of Warranties

All products and services are provided “as is.”
While we carefully vet our suppliers, MyTuras makes no guarantees regarding specific results from product use. Always follow product instructions and consult a healthcare professional if needed.

10. Limitation of Liability

To the fullest extent permitted by law, MyTuras will not be liable for indirect, incidental, or consequential damages arising from the use of our products or website.

11. Changes to These Terms

We may update these Terms periodically. Continued use of the Site after changes means you accept the revised terms.

12. Contact Us

For questions or support, contact:
support@myturas.com
www.myturas.com

Privacy & cookies

MyTuras (“we”, “our”, “us”) values your privacy. This policy explains how we collect, use, and protect your information when you use myturas.com.

1. Information We Collect

We may collect the following information:

Personal details: name, email address, shipping address, phone number
Payment information: processed securely by our payment providers (we do not store card details)
Usage data: including pages visited, time spent, and device information via cookies or analytics tools

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate updates, promotions, or service notifications
Improve our products, website experience, and sustainability practices
Comply with legal and tax obligations

We will never sell or rent your personal data to third parties.

3. Cookies

Cookies are small data files stored on your device to enhance your browsing experience.
We use:

Essential cookies: for site functionality (e.g., cart, login)
Analytics cookies: to understand website performance (e.g., Google Analytics)
Preference cookies: to remember your language or region

You can manage or disable cookies through your browser settings, but some features may not work properly if cookies are disabled.

4. Data Sharing

We may share your data only with:

Trusted partners and suppliers who fulfil orders directly;
Payment and shipping providers;
Analytics or marketing platforms we use to improve our service.

All partners are contractually required to handle your data securely and in compliance with privacy laws such as the GDPR.

5. Data Storage & Security

We store your data securely using encrypted systems and restrict access to authorised staff only.
Data is retained only as long as necessary for order fulfilment, legal compliance, or customer service.

6. Your Rights

You have the right to:

Access, update, or delete your data;
Withdraw consent for marketing;
Request a copy of the data we hold about you.

Contact info@infomyturas.com to exercise these rights.

7. Email & Marketing

If you sign up for our newsletter, you agree to receive updates and promotions from MyTuras.
You can unsubscribe anytime via the link in each email.

8. Changes to This Policy

We may update this Privacy & Cookies Policy periodically. The latest version will always be available on this page.

9. Contact Us

For privacy inquiries, contact:
📧 info@myturas.com
🌐 www.myturas.com